TÜV SÜD Product Service launches its automated test rig service to help manufacturers and retailers enhance their brand reputation through improved product reliability and quality

The new service will test products that have a repetitive use, such as those that incorporate switches or hinges. TÜV SÜD will build a bespoke test rig to accommodate individual products and develop a test schedule set against expected usage for the lifecycle of the product.
Manufacturing a reliable product at an attractive price point has become a key competitive differentiator, as the market demands value for money. The new automated test rig service will help manufacturers to adopt a more robust approach to ensuring product reliability, minimise costs associated with post-sale warranty returns, and maximise brand reputation.
Richard Poate, Senior Manager at TÜV SÜD Product Service, said: “Product reliability testing has become increasingly important as cash-strapped consumers demand a long product life and look for products with a positive brand image. A significant part of reputation comes from a good user experience, created through safe and reliable products that satisfy the intended use and meet end-user expectation.
“It’s obvious that customers will have more confidence in their suppliers if they can prove that they have an effective test strategy in place. Being able to demonstrate that you are an extremely diligent supplier, even if they do not require it contractually, will inevitably increase their confidence in all of the products delivered. Our new automated test rig service will help both manufacturers and retailers achieve this,” concluded Poate.