Siemens Digital Industries has appointed Simon Nevin to head up its UK and Ireland customer service and raise the bar on technical support, on-site service, as well as spare parts and training.

Mr Nevin (pictured) is an experienced Head of Service and spent 18 years working within the Oil and Gas sector, including a long stint with Johnson Controls.

He will oversee moving towards a post-Covid business environment where most functions have returned to in-person dealings and further Siemens’ leadership in providing world-class tech support through digital service offerings. Siemens offers its customers support in virtual commissioning, remote monitoring, predictive maintenance services and consultancy services including cyber security and manufacturing energy efficiency.

Mr Nevin said: “I am delighted to join Siemens at a juncture where the company is driving its customer service with a focus on the future. I will continue to explore opportunities and initiatives to generate productivity and support sustainable business growth and cost reduction, boost use of automation and robotics for repetitive tasks and further develop commercial talent and upgrade commercial competence in the digital age.”

“My focus is on driving Siemens’ ambition and high level of service. This will cover energy performance and efficiency, improved sales and consulting services, industrial cyber security across assets, sites and facilities and compliance with global standards.”

He takes over the role from Tony Chapman, who is retiring after 35 years with Siemens where he has held various positions including General Manager, Customer Services UK & Ireland, for the last seven years.

Mr Chapman commented: “Simon is the right choice for this role and I’m happy to say that I’m leaving Siemens’ customers in very capable hands. He has spent the last three month shadowing me and has already proved a great asset. I am confident he will ensure Siemens’ ethos and customer care principles remain the highest.”