Parcel service provider GLS Ireland has introduced a new return solution for e-commerce, allowing online shoppers to quickly and simply return their items to a retailer via GLS ParcelShops in respect of purchases in Ireland and abroad. 

The GLS ShopReturnService is now available for nationwide returns in Ireland. GLS also returns items to mail order companies beyond country borders between Ireland, Belgium, Denmark, Germany, Luxembourg, Austria and Poland. Web shop customers simply drop off their dispatch-ready return parcels at their closest GLS ParcelShop. 

“Online retail is becoming more and more important for Irish companies as a national and international sales channel,” says Andreas Rickert, Managing Director of GLS Ireland. “At the same time, online shoppers expect convenient returns, regardless of whether they shop in Ireland or Poland. The ShopReturnService boosts their satisfaction and helps companies to exploit the significant growth potential in e-commerce.”

Straightforward and simple for everyone 

If senders wish to offer the ShopReturnService to their customers, they can simply enclose a returns label with the goods ordered. They can also email a download link or PDF to online shoppers on request. 

In Ireland, consumers have access to more than 180 drop-off points for returns in the form of GLS ParcelShops. These service points, where parcels can also be dispatched and collected, are integrated in various different kinds of shops (shop-in-shop system). Most GLS ParcelShops are centrally located and have extended opening hours even on the weekend, making them easy to access.


GLS Ireland and the GLS Group

GLS Ireland is a subsidiary of General Logistics Systems B.V. (headquartered in Amsterdam). GLS realises reliable, high-quality parcel services for over 270,000 customers, complemented by logistics and express services. “Quality leader in European parcel logistics” is GLS’ guiding principle, sustainability being one of the core values. Through wholly owned and partner companies, the Group provides a network coverage of 41 European and seven U.S. states and is globally connected via contractual agreements. Over 70 central and regional transhipment points and more than 1,000 depots are at GLS’ disposal. With its ground based network GLS is one of the leading parcel service providers in Europe. GLS counts 17,000 employees and every day around 26,000 vehicles are on route for GLS. In the financial year 2016/17 GLS achieved revenues of 2.5 billion euros and transported 508 million parcels.

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